Verizon Fios FAQs

Verizon Fios FAQs

Verizon Fios FAQs will guide you in your Fios subscription. Fios is a new technology from Verizon and it uses fiber optic technology to deliver television, internet and phone services. This service guarantees faster and uninterrupted delivery of internet products, more high definition programming to your television subscription and clearer and crispier phone or voice service. If you are new to Verizon Fios, here are the most frequently asked questions and also dont forget to get the latest Verizon Fios Promotion code options in 2017:

  1. Do I need a set-top box for every television set that I have? What if I have cable ready television?

In order to receive high quality television programming you must have a set-top box in ever television in your home. Your installer will advise the best solution if you have more than one television sets at home and if you have cable-ready television as well.

  1. Do I get a reminder for my installation date?

Verizon will send you an email and a postcard as well as a call to remind you of your installation date. If you need to change anything in your order, you must contact customer services as soon as possible.

  1. How long is a triple-play installation?

A typical installation will take about 4 to 6 hours. If you are not there to personally oversee the installation, a person 18 years or older should be present.

  1. Do I need to have my television wiring changed for Fios?

Not necessarily. The installer will check your existing wiring for signal strength and will advise you of any changes. The installer will also inform you of any changes that need to be made within your end so you can receive Fios programming.

  1. Is there an activation fee? Installation fee?

Yes there is a one-time activation fee which may be spread over a three-month period in your bill. There is an installation fee and covers up to three television sets.

  1. May I request for additional TV outlets?

Yes this may be requested. You should specify these when you make your order.

  1. What will my initial bill look like?

Your first bill will reflect a partial month of the monthly charge as well as an advance of the next month’s charges. You may call customer service anytime to inquire about your bills and your payments.

  1. What will happen to my services at the end of a promo period?

You will be billed the existing retail price after a promo period is over. You may call Verizon to make changes before this is due.

  1. Is there a charge for cancellation of services?

There is an Early Termination Fee for services so be sure to talk to a Verizon representative before you sign up. If for any time you would like to cancel your service you should call customer service beforehand.

  1. Who do I call for any service issues?

For service related issues you may check out or call 1-800-VERIZON. Issues may be reported 24 hours a day, 7 days a week.



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